Returns are accepted on the jewelry only. When requesting a return it must be made 10 days from delivery date. Pearls are not available for a refund. Oysters that are purchased for at home openings are sold as is. There is a VERY VERY small risk that the oyster will not have a pearl inside. If at any time during our live shows if we get an oyster that does not have a pearl we just open another. When they are shipped to you I am unable to do that.